Terms of service
General Terms and Conditions
for the online shop www.wardow.com
On the following pages, you will find the General Terms and Conditions for your registration and orders placed at wardow.com.
1. Scope; Deadlines
(1) Transactions and deliveries are carried out exclusively on the basis of these General Terms and Conditions, which apply to all contracts concluded based on offers on the online shop pages at wardow.com. Any conflicting or deviating general terms and conditions shall not apply. These General Terms and Conditions shall also apply exclusively even if we carry out delivery and services unconditionally while being aware of opposing or deviating terms and conditions.
(2) Whenever these Terms refer to “consumers” or “customers”, this refers to natural persons whose orders cannot be attributed to a commercial, independent or freelance activity. By placing an order, you confirm that your purchase is for private use only.
(3) If deadlines are indicated in working days, this includes all weekdays except Saturdays, Sundays and public holidays.
2. Registration at www.wardow.com
(1) When registering, you are responsible for providing truthful and complete personal data. You are obliged to keep your personal login details confidential and not to share them with unauthorised third parties. Confirmation of registration follows immediately after submitting the registration by clicking the button "Register for free" or "Register".
(2) You can use your login data to sign in to all WARDOW shops.
(3) You are solely responsible for content you publish in accessible areas (e.g., in blogs). Such content must not infringe on the rights of third parties. There is no entitlement to the storage or publication of your posted content, such as product reviews.
(4) You must refrain from disrupting the website or using accessible data beyond the platform’s intended scope. Manipulations aimed at unauthorised payments or benefits to the detriment of us or other members may lead to legal consequences and the loss of access rights. Membership entitles you to use the online services as available and only for private, non-commercial purposes.
(5) Each customer is only allowed to maintain one customer account at a time. We reserve the right to delete duplicate registrations and to warn or terminate members who violate the provisions in sections (1) to (3), as well as to delete or alter content (Virtual House Right).
(6) We are not obliged to accept a registration or the order of a registered customer. We are also not obliged to make our offering permanently available. Already confirmed orders remain unaffected.
3. Contract partner and conclusion of contract
(1) The purchase contract is concluded with WARDOW GmbH, Magdeburger Straße 5, 14641 Wustermark. We do not sell products to minors. If you are under 18, parental involvement is required.
(2) The product presentation on wardow.com constitutes a non-binding invitation to submit an offer. By clicking on Buy now, you submit a binding purchase offer. Confirmation of receipt of the order is sent immediately after the order is placed. All products are sold in household quantities only.
(3) The subsequent order confirmation sent by e-mail does not constitute an acceptance of the contract. The purchase contract is concluded only upon sending the dispatch confirmation or upon handover of the goods to the shipping company. You are – independent of the statutory right of withdrawal for consumers – bound to your order for 2 working days if the goods are marked as „available". Otherwise, the binding period is a maximum of 5 days.
(4) WARDOW reserves the right to reject orders in whole or in part without stating reasons. Payments already made will be refunded in such cases.
(5) Please note that, in the case of prepayment (reservation), delivery will only take place once the full amount has been credited to our account. If your payment is not received within 7 calendar days after sending the order confirmation, despite a reminder, we will withdraw from the contract. As a result, your order becomes void and we are no longer obligated to deliver. The reservation of goods for prepayments is therefore limited to 7 calendar days.
4. Procurement risk; Cancellation of delivery Obligation; Delays; Transfer of risk
(1) We do not assume any procurement risk, even for generic goods. Our obligation is limited to delivery from our own stock and incoming deliveries ordered from our suppliers.
(2) We are released from our delivery obligation if we are not properly or timely supplied through no fault of our own and have not assumed a procurement risk. We will inform you immediately and reimburse any advance payment without delay.
(3) Delivery periods shall be extended accordingly in the event of force majeure. Force majeure includes strikes, lockouts, governmental measures, shortages of energy and raw materials, unavoidable transport delays, and unforeseeable operational disruptions (e.g. due to fire, water or machine breakdowns). We will notify you of the beginning and end of such disruptions. If the delay lasts longer than 4 weeks, you are entitled to withdraw from the contract. Further claims, especially for damages, are excluded.
(4) In the case of consumers, the risk of accidental loss or deterioration of goods during shipment transfers to the consumer upon delivery of the goods to them or a designated recipient. This applies regardless of whether the shipment is insured. For all other customers, the risk transfers upon handover to the carrier.
5. Prices, Shipping costs and delivery partner
(1) The prices listed at the time of the order apply. These prices include the applicable German VAT and other price components and are subject to additional shipping and possible customs charges.
(2) Packaging becomes the property of the customer.
(3) Shipping and packaging costs are borne by the customer. They depend on the shipping and payment method and the destination. These costs are shown in the shopping basket before placing an order or are quoted for telephone orders and listed separately on the invoice.
(4) In the case of partial deliveries initiated by wardow.com without customer consultation, additional deliveries are free of charge. For customer-requested split deliveries, standard shipping fees apply to each delivery.
(5) We deliver using DHL.
6. Payment
(1) We generally offer payment by bank transfer, credit card, invoice and PayPal. For each order, we reserve the right to exclude certain payment methods and refer to others.
(2) You agree to receive invoices and credit notes exclusively in electronic form.
(3) For credit card purchases, your account will be charged once the order has been dispatched.
(4) Under no circumstances do we bear the costs of money transactions.
(5) When purchasing on account, the purchase price is due upon receipt of the goods.
(6) In the event of payment default, we reserve the right to charge a flat-rate reminder fee of EUR 5.00 per reminder. You may prove that no or less damage has occurred.
Additional General Terms and Privacy Notice for Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer country-specific payment methods where the payment is made to Klarna.
The use of some payment methods requires a positive credit check. Further information and Klarna’s terms of use can be found here.
General information about Klarna can be found here. Your personal data will be handled by Klarna in accordance with applicable data protection regulations and Klarna’s privacy policy.
7. Statutory right of withdrawal
Below you will find the legally required information on the conditions and consequences of the right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last item.
Exercise of the right of withdrawal
To exercise your right of withdrawal, you must inform us (WARDOW GmbH, Magdeburger Straße 5, 14641 Wustermark, fax: +49 (0)331 58291301, email: service@wardow.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email).
You may use the attached model withdrawal form for this purpose, but this is not mandatory.
You may also complete and submit the model withdrawal form or any other clear statement via the contact form. If you make use of this option, we will promptly (e.g. by email) send you a confirmation of receipt of your withdrawal.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction (e.g. PayPal, credit card, Klarna payment, mobile payment methods or bank transfer), unless you have expressly agreed otherwise. In no case will you be charged any fees for such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
Return of goods
You shall send back the goods or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
The consumer shall generally bear the direct costs of returning the goods.
If we provide you with a return label for returns within Germany, we shall bear the return shipping costs incurred. For returns from abroad, the consumer shall bear the costs of returning the goods.
Compensation for loss of value
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(If you wish to withdraw from the contract, please complete and return this form.)
To
WARDOW GmbH
Magdeburger Straße 5
14641 Wustermark
Fax: +49 (0)331 58291301
Email: service@wardow.com
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods:
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Date
(*) Delete as appropriate.
Note on reimbursement:
The reimbursement will generally be made using the means of payment used for the order. For payments made via PayPal, credit card or mobile payment methods, the reimbursement will be processed via the respective payment service provider. For payments made by bank transfer, the reimbursement will be made to the bank account used for the payment.
8. Voluntary return policy
(1) Voluntary return policy up to 30 days after receipt
In addition to the statutory right of withdrawal, we grant you a voluntary return policy of 30 days after receipt of goods. This allows you to cancel the contract even after the 14-day withdrawal period, by returning the goods within 30 days to the address listed at the end of this section. Timely dispatch is sufficient to meet the deadline. The voluntary return right applies only if the goods have been tried on/inspected as in a physical store and are returned in complete, undamaged and original packaging. It does not apply to the purchase of gift vouchers.
WARDOW GmbH
Magdeburger Straße 5
14641 Wustermark
Germany
(2) Refunds under the voluntary return policy will be made to the same account used for the original payment. For invoice or prepayment, the refund will be made to the bank account from which payment was received. For PayPal/credit card, the refund goes to the respective account. For cash on delivery, please inform us of your bank details.
(3) Your statutory right of withdrawal (see section 7) is unaffected by our voluntary return policy. During the statutory period, only those legal conditions apply. The voluntary return policy also does not affect your statutory warranty rights.
9. Transport damage
If goods are delivered with obvious transport damage, please report such damage to the delivery agent and contact us immediately. Failure to report such damage has no consequences for your statutory rights, but it helps us assert claims against the carrier.
10. Retention of title
The goods remain our property until full payment is received.
11. Use of discount vouchers
(1) Discount vouchers (which are not purchased but issued as part of promotions and valid for a limited time) can only be used on the specified online shop, within the stated period, and once per order. Some brands may be excluded.
(2) The order value must be equal to or greater than the voucher value. Remaining balances cannot be refunded.
(3) Discount vouchers must be applied before the order is finalised. They cannot be applied retrospectively. The value of a discount voucher will not be paid out or bear interest.
(4) Discount vouchers cannot be combined.
(5) If the voucher does not cover the total cost, the balance can be paid using the available payment methods.
(6) The voucher will not be refunded if goods are returned, provided the voucher was issued during a promotional campaign and no consideration was given in return.
(7) If you used a discount voucher for your order and withdraw the order so that the total value falls below the voucher’s value, we reserve the right to charge you the original price of the retained goods.
12. Applicable law; Jurisdiction
(1) All contracts are governed by German law. The UN Convention on Contracts for the International Sale of Goods is excluded.
(2) For business customers and public legal entities, the place of jurisdiction for disputes under these terms or individual contracts is the registered office of WARDOW (Wustermark). We are also entitled to bring actions at the customer’s place of business.
13. Amendments to the terms and conditions
We are entitled to amend these General Terms and Conditions unilaterally if required to eliminate equivalence disruptions arising afterwards or to adapt to legal or technical changes. We will inform customers of any changes. The changes become binding unless the customer objects in writing or text form within six weeks of receiving the notice.
14. Severability clause
Should individual provisions of the contract, including these terms, be or become invalid or incomplete, the validity of the remaining provisions remains unaffected. The invalid or missing provisions will be replaced by the relevant statutory regulations.
Notice on storing the Terms and Conditions: You can access these Terms and Conditions at any time at www.wardow.com. You may also print or save this document by using the usual function of your internet browser (usually “File” > “Save as”).
WARDOW GmbH
Magdeburger Straße 5
14641 Wustermark
Germany
Tel: +49 (0)331 58291300
Fax: +49 (0)331 58291301
Email: service@wardow.com
Web: https://www.wardow.com
Managing Director: Dipl.-Kaufm. Danny Wardow
Registered at the District Court of Potsdam, HRB25701P
VAT ID: DE286488402
Version of 09/2025.